Frequently Asked Questions
Everything you need to know about your next favorite headwear.
How do I determine my correct cap size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Consult our official Size Guide to match your measurement in centimeters or inches to the corresponding New Era size, such as 7 3/8 for fitted styles.
What is the difference between the 59FIFTY and 9FORTY silhouettes?
The 59FIFTY is our signature true fitted cap with a flat visor and a structured crown. The 9FORTY features a more casual, contoured crown, a pre-curved visor, and an adjustable strapback or snapback closure for a one-size-fits-most fit.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for headwear?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that for hygiene reasons, items must be in their original condition. Custom 'Design Your Own' caps are final sale.
How should I clean and maintain my New Era cap?
We recommend spot cleaning with a damp cloth and mild detergent. To maintain the shape of the crown, avoid submerging the cap in water or using a washing machine. For premium care, we offer specialized cleaning kits including brushes and shape renewers.
Do you offer international shipping?
Yes, we ship to over 80 countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at the time of checkout, including any applicable duties and taxes.